Refund & Return Policy
At AYBM SHOP, customer satisfaction is our highest priority. We strive to provide premium-quality human hair products and ensure every customer has a positive shopping experience.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The product is unused and unworn.
- The original packaging is intact.
- The lace has not been cut or altered.
- The product has not been washed, colored, styled, or damaged.
Non-Returnable Items
The following items cannot be returned:
- Custom-made wigs
- Personalized products
- Clearance or final sale items
- Used or altered products
Refund Process
Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed within 5-10 business days to the original payment method.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Contact Us
Email: aybm7707@gmail.com